Amazon Example of Theft

Amazon Example of Theft

Amazon Example of Theft

I order through Amazon frequently, and recently I had the first case of what I suspect to be theft. I ordered a nice new laptop, but when the box arrived it contained only chopped straw for the bedding for small pets. The box was still sealed with the original packaging tape and did not appear to have been tampered with. The two bags of bedding weighted 2kg, which was approximately the weight of the laptop, hence the double-checking during the SLAM step did not notice anything. This may either be a very weird packaging error, or someone employee figured out how to get a free laptop. Due to the price tag the service agent from Amazon needed to escalate my issue to its supervisor, but they sent me a replacement without much hassle (Cheers to the Amazon Support Desk!). They did, however, start an internal investigation to figure out what happened to the laptop, and my sense of justice hopes that they catch the perpetrator.

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By Christoph Roser at AllAboutLean.com under the free CC-BY-SA 4.0 license.

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