Work standards are the backbone of continuous improvement because you need a standard to maintain what you have already achieved. But standards are not easy. A standard should explain everything in sufficient detail without being too detailed…and that is a fine line to walk. The key to the problem, but also to the solution, is the worker who uses the standard. Let me show you.
Motivation
(EN) Fishbone Diagrams and Mind Maps
A lot of lean problem solving requires creativity. There are many creativity techniques available to help generate ideas for problem solving. In my last post I presented brainstorming, which is a freewheeling creativity technique. In this post I will show you some creativity techniques that have a more structured approach. These include mind maps and fishbone diagrams. Both can be used in groups, but they are also helpful if you need to tackle problems on your own.
(EN) JR: Training within Industry – Job Relations
Job Relations (JR) is one of the modules of the original Training within Industry (TWI) program. It was actually developed at Harvard using case studies, and for its time was groundbreaking in its idea that leadership can be learned! Like most TWI modules, it is sensible and useful. As with most TWI programs, it is focused on the front lines of the shop floor, and designed for first-line and second-line supervisors. The module is about good shop floor leadership.
While the program dates from World War II, it has lost none of its relevance, and can still help modern-day shop floor managers in becoming better leaders. The steps are not rocket science, but good common sense, and described with a clarity and brevity unusual for a management book. Below is a summary, mostly condensed from the „Job Relations 10 Hour Sessions Outline and Reference Material.“ This is the third in a series of five posts on TWI.
Helden, Firefighting, und Unternehmenskultur
Helden retten den Tag. Helden wenden die Katastrophe ab und retten das Baby aus dem brennenden Gebäude. Helden werden bewundert, und jeder möchte einer sein. Jeder will einen Helden haben, wenn er einen braucht.
Aber was ist mit den Menschen, die verhindern, dass ein Held gebraucht wird? Was ist mit den Menschen, die dafür sorgen, dass die Katastrophe nie eintritt? Welche Art von Menschen brauchen Sie wirklich in Ihrem Unternehmen?
(EN) Shop Floor Etiquette – Part 2
This is the second post of a two-post series on shop floor etiquette (first post here). I find this a very necessary post, as I have way too often observed visitors to the shop floor lacking manners (and occasionally, I may have lacked manners myself 🙁 ). Hence, please do not treat this post as optional, but try to incorporate it into your daily shop floor work. Being accepted on the shop floor is crucial for any successful change on the shop floor.
(EN) Shop Floor Etiquette – Part 1
There is often a distinct lack of appreciation and good manners toward shop floor employees. Yet, lean manufacturing happens on the shop floor. Not in Excel, not in PowerPoint, not in meeting rooms. As such, you need to become part of the shop floor in order to change the shop floor. For this, you need the support and goodwill of the people on the shop floor. The first step to getting their support is to have good shop floor manners. Due to the length of the post, I have divided it into two posts. These two posts will give you some guidelines on how to behave on the shop floor. (The second post is here)
(EN) Eight Rules for Total Gridlock in the Organization (Video)
There is an excellent and highly sarcastic video around by Prof. Dr. Peter Kruse, professor of organizational psychology at the University of Bremen. In this, he describes his Eight Rules for Total Gridlock in the Organization (8 Regeln für den totalen Stillstand). Since these eight rules are quite relevant to the lean change process, I have transcribed, translated, and subtitled the German video for you into English.
(EN) Dress for Success in Lean Manufacturing
Whenever you work with people, the impression you make on these people is important. Your clothes and behavior have a great influence on this impression. This post discusses strategies for your appearance to increase your chances of success on lean manufacturing projects.