Have you ever been to a value stream mapping workshop? If so, you may remember the insistence of the coach to start any mapping activities at the customer side (the end) and then work your way backward (to the beginning). Yet, if you would ask why, you would get only some vague answers about this way being better, more lean, or just the way Toyota does it. In this post I want to go into more detail about whether it may be beneficial for value stream mapping to start at the customer side, and why.
Ancient Romans already knew how to manage their people. For example, the Drusus Stone monument in Mainz demonstrates the importance of keeping your people both busy and motivated.
Today is a very special day. As a good friend of mine calls it, it is the start of my second life. Yesterday was my last day as an employee in industry, and today is my first day as a university professor. And, indeed, life will be very different.