The Toyota KPI Dashboard—Human Resources

With the KPI groups safety, quality, productivity, and cost, this series on the Toyota KPI dashboard has covered the main topics. However, there is more. Not always but often you can also find a section on human resources (HR) development. Yet, these are usually not KPI, but more organizational topics that may be part of the daily shop floor meeting. Below are some examples of how this section could look, although this may vary quite a bit among different Toyota plants. Let’s have a look:

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Adding Another Axis to the Qualification Matrix—Products

In my last two posts I talked about the qualification matrix, where you match the skills of your people to the skills needed for your business. This can be expanded with another axis, as for example the skills needed for certain products. This connects your people to your products through skills. It is also more useful for products where a single person assembles an entire product.

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How to Establish a Qualification Matrix

The qualification matrix (also skill matrix, competence matrix, or Q-matrix, one of the few examples where Q does not stand for Quality) is a simple tool to keep track of the qualifications of your employees. It keeps track of who can do what and how well. As a tool, it is not overly complicated but rather simple. Yet, there are still some things to consider for a qualification matrix. Let’s have a look at this basic but very useful tool.

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