The COVID-19 pandemic and its distancing made teaching quite difficult. On-site trainings on the shop floor especially were no longer possible. Torbjørn Netland, Head of Chair of Production and Operations Management (POM) at ETH Zurich took this challenge as an opportunity and brought the factory to the students virtually. Let me show you his success.
As mentioned in my previous posts, learning lean is best done by doing. Unfortunately, this is not always feasible for larger groups of students. Still, visiting and observing the shop floor is highly beneficial. Seeing the actual work, watching the value add and the waste, and following the material flow is very insightful and aids in understanding the system.
Yet, with COVID-19 this was no longer possible. Plants locked down, and external access was given only to essential suppliers and service personnel. Students ranked very low in their need to be on the shop floor, and companies tried to protect the health of their employees. For almost two years, plant access for students was not possible.
Exploring the Shop Floor Virtually
Prof. Torbjørn Netland, Head of Chair of Production and Operations Management (POM) at ETH Zurich, and also a fellow nerd from my Van of Nerds, and my host for my sabbatical at the ETH in 2022, was inspired by this problem and set out to bring the shop floor to the students virtually. He recorded 360° videos on actual shop floors, and created a virtual and interactive environment for the students.
First, they needed the videos. For this they used a 360° camera. These are now readily available for consumers, costing around €500, depending on how fancy you want it to be. They can record photos and videos, and due to their multiple lenses they can record 360° all around.
If you watch such a photo or video on a normal viewer, the image looks terribly twisted as shown below. However, if the computer knows that it is a 360° video, the computer can stitch the image back into a sphere, and you can look in any direction. On a normal monitor you can turn by pulling the image with a mouse. YouTube has a filter option to search for 360° videos. However, it gets even cooler if you have 3D virtual reality glasses.
You have probably seen those 3D virtual reality headsets. A good one also costs around €500, but if you want to supply every student with such a headset, it will quickly get very expensive. Luckily, a mobile phone can usually take care of the digital side, and the optics is not that expensive. Torbjørn provided his students with simple cardboard VR glasses to which they can add their mobile phone, as shown below. At roughly €10 per headset (custom printed in Switzerland), each student can get and keep their headset.
Now, you simply turn your head to look in another direction. For most people, this quickly feels quite natural (although a small percentage of the population gets seasick from VR glasses, and they have to use a normal monitor with a mouse).
Next, they needed locations to take videos. Many factories are hesitant to let others take pictures or videos on the shop floor. However, Torbjørn has some good contacts, and found factories that permitted the taking of videos for training within the ETH. These videos are for internal use only, and hence full access to the videos is unfortunately only for ETH students. But I have seen the videos, and they are really good!
They got the videos, they got the gear, but the big effort is in making these videos interactive. Each video contains text boxes “floating in space” with additional information and explanations. Throughout the video there are also questions for the students to answer. Below is a screenshot of such an interaction.
Keep in mind that this is still actual active learning, albeit with some gamification. This is not “Netflix and chill,” but requires some work by the participants. The students have to pay attention, observe the videos, and then answer the questions. If they look in the wrong direction, they have to watch the video again. Below is a short video by Torbjørn showing the approach.
Quotations and Awards
- The VR experience was tremendous! Just the right context, content and a very interactive delivery.
- I personally loved it, it is such an easy way to bring the production to the class!
The students were impressed, and the companies where the videos were taken also used this for internal training. Additionally, Torbjørn and his team applied for different teaching awards using this concept, and won quite a few of them. Below is the (continuously growing) list of awards for this teaching concept.
- Gianluca Spina Award 2018 for Teaching Excellence and Innovation.
- 2020 Reimagine Education Bronze Award in Virtual/Augmented Reality.
- The Nigel Slack Teaching Innovation Award at EurOMA 2021.
- Top Three finalists of the KITE Award of the ETH Zürich
As this is an university, the approach was also presented academically. Here is a selection of papers on this concept.
- Netland, T.; Lorenz, R.; Kwasnitschka, D. and Senoner, J. (2021), An VR app to teach operations management. The 28th EurOMA Conference. Nigel Slack Teaching Innovation Award.
- Netland, T., Fleischner, O., Brown, K., and Maghazi, O. (2020) Teaching operations management with virtual reality: Bringing the factory to the students. Journal of Management Education, 44(3), 313–341. (an earlier version of this paper was presented at EurOMA 2018)
- Netland T., Lorenz R., and Senoner J. (2019) Teaching Lean with Virtual Reality: Gemba VR. in: Rossi M., Rossini M., Terzi S. (eds.), Proceedings of the 6th European Lean Educator Conference. ELEC, Milano, Italy, 12-13.11.2019, Lecture Notes in Networks and Systems, vol 122. Springer, Cham.
- Gottini, G., Solari Bozzi, L., Kunde, M., Lorenz, R., and Netland, T. (2021) Creating VR content for teaching operations management. Whitepaper, ETH Zurich, Zurich Switzerland.
Overall, it is a novel way to bring the shop floor into the virtual classroom. This will be useful even after the COVID-19 pandemic is over. Now, go out, look at your shop floor, and organize your industry!
P.S.: Many thanks to Torbjørn Netland and his team at the Chair of Production and Operations Management (POM) at ETH Zurich for hosting me during my sabbatical and for giving me access to the videos.