The TWI Program during World War II was very successful. Besides the Job Instructions, Job Methods, and Job Relations, a few other modules were developed, some of them internally. After the war, different institutions took over what the US government abandoned in December 1945. These follow-up institutions were the TWI Foundation and the TWI Inc. in the US; but it was also continued by the British TWI Service and the New Zealand TWI Service, and it was especially successful in Japan. Altogether, TWI was used in around seventy countries in 1960, although with quite different intensity and much less than when the US government used it through the war. This is the last in a series of five posts on TWI.
Final TWI Report
Before the TWI program shut down, they published a final “The Training within Industry Report 1940-1945” (sources below). It tells the story on how TWI was established and developed. It shows how they solved the first major issue of a shortage of 350 lens grinders, reducing the training time from sixty months to less than four months.
It shows how early on they decided on a standardized training package of ten hours (five sessions of two hours each) for ten men for their main modules. They also decided to focus on the supervisors, rather than solving all problems through training. They also have the text of “utter simplicity” of the different cards they handed out. The first main program was Job Instructions, followed by Job Methods and Job Relations, all designed to fill a need in the shop floor.
Overall, it was a smashing success, as “this is a government war agency that helps instead of hinders.” Word of mouth helped TWI to spread its wings. Below is the original statistics (TWI report pg. 92) of the percentage of plants reporting improvements over 25% in different areas over time. Pretty much all plants improved significantly due to the TWI program, some even reporting a 500% increase in production output.
The program development module was also a five-session module, but each session was a whole day rather than two hours as for Job Instructions, Job Methods, and Job Relations. The focus was to identify problems in a plant and improve them through training. They developed a four-step plan, which is very similar to the PDCA (as are actually also Job Instructions, Job Methods,and Job Relations) but with a heavy focus on training.
- Step 1: Spot a production problem: Get supervisors and workers to tell about their current problems. Uncover problems by reviewing records: performance, cost, turnover, rejects, accidents. Anticipate problems resulting from changes: organization, production, or policies. Analyze this evidence. Identify training needs. Tackle one specific need at a time!
- Step 2: Develop a specific plan: Who will be trained? What content? Who can help determine? How can it be done best? Who should do the training? When should it be done? How long will it take? Where should it be done? Watch for relation of this plan to other current training plans and programs.
- Step 3: Get plan into action: Stress to management evidence of need, use facts and figures. Present the expected results. Discuss plan: content and methods. Submit timetable for plan. Train those who do the training. Secure understanding and acceptance by those affected. Fix responsibility for continuing use. Be sure management participates!
- Step 4: Check Results: How can results he checked? Against what evidence? What results will be looked for? Is management being informed? How? Is the plan being followed? How is it being kept in use? Are any changes necessary ? Is the plan helping production?
In my view, they missed out on an opportunity to connect the identification of production problems not with training but with actual shop floor improvements. Yet, it was the overarching meta-module. It was also not as successful as the other programs, already in 1945, and only half of the regions participated. The TWI team realized that this program had much more potential and wanted to improve it, but the top brass thought the current program was good enough. The war ended before they completed their upgrade.
Union Job Relations
The Union Job Relations program was based on the Job Relations program, and was developed together with union representatives. While they had some success, the program was much less popular than the others and available for a much shorter time. The source for the “Union Job Relations 10-Hour Sessions Outline and Reference Material” is given below.
Union Job Relations used a modified Job Relations card. Below is one of the original cards (many thanks to Mark Warren), as well as the text.
Foundations for Good Relations
- Let each member know how his rights and responsibilities: Tell him what the union can do for him. Tell him what the union expects from him.
- Give credit when due: Look for extra or unusual performance. Tell him while it’s hot.
- Tell people in advance about changes that will affect them: Tell them WHY if possible. Get them to accept the change.
- Make best use of each member’s ability: Look for ability not now being used. Never stand in an man’s way.
People must be treated as individuals!
How to Handle a Problem
- Step 1: Get the facts: Review the record. Find out what union and plant rules apply. Talk with individuals concerned. Get opinions and feelings. Be sure you have the whole story.
- Step 2: Weigh and Decide: Fit the facts together. Consider their bearing on each other. What possible actions are there? Check union and management practices and policies. Consider objective and effect on the individual, group, union, and production. Don’t jump at conclusion.
- Step 3. Take Action: Are you going to handle this yourself? Do you need help in handling? Should you refer this? Watch the timing of your action. Don’t pass the buck!
- Step 4: Check Results: How soon will you follow up? How often will you need to check? Watch for changes in attitudes, and relationships within the union and toward management.
Did your action strengthen union job relations?
The problem-solving module was developed only after the war, and also only by the successor organizations. Hence there are no public domain documents. In fact, apparently two successor organizations developed different problem-solving programs independently. One is from the TWI Foundation, and the other (better) one from TWI Inc. dating from 1956.
JS: Job Safety
Job Safety was a program started after World War II by Canada to … surprise … improve safety on the job. It was later extensively updated by Great Britain before being exported to Japan. Hence, unfortunately it is not in public domain, and therefore I cannot give you the full text. They also have the Job Safety card similar to the other program. The key steps are again similar to PDCA:
- Spot the causes of danger.
- Decide on countermeasures.
- Enforce countermeasures.
- Check results.
On top of that, the card lists the five hazard spots, tells you how to avoid safety hazards, and goes into both people considerations and environmental considerations. In my view, the main achievement of this is to raise safety awareness, which is a valid reason on its own.
This rounds up my review of Training within Industry, an old program but with lots of good and solid advice, especially for Job Instructions and Job Relations. Now, go out, and organize your industry!
P.S.: Many thanks to TWI Guru Mark Warren for checking the text.
- Training within Industry – TWI – Oldies but Goldies
- JI: Training within Industry – Job Instructions
- JR: Training within Industry – Job Relations
- JM: Training within Industry – Job Methods
- More on TWI Programs
- War Manpower Commission. 1945. “Program Development Institute.” War Manpower Commission.
- War Manpower Commission. 1945. “The Training within Industry Report 1940-1945.” War Manpower Commission.
- War Manpower Commission. 1945. “Union Job Relations 10 Hour Sessions Outline and Reference Material.” War Manpower Commission.
Please note that there are also updated versions of the report with more than 600 footnotes and 30+ pages on the TWI activities after 1945 by the TWI Guru Mark Warren. It is also a much better print than the worn-out original typewriter pages.
- Mark Warren 2010: “The TWI Report“, second edition.