On Christmas Eve 115 years ago, Joseph Moses Juran (December 24, 1904 – February 28, 2008) was born. He was a highly respected and very influential quality guru. His work not only helped the United States, but also changed Japan, possibly even more than that of his better-known colleague Edwards Deming. Time to look back on his life’s impact on the world.
Albert Kahn (1869–1942) is an often unknown but very influential figure in the history of manufacturing. An architect by trade, he revolutionized industrial architecture, and is often nicknamed the “Architect of Detroit.” Most modern factories have a design that goes back to his innovations. Since he was born exactly 150 years ago on March 21, 1869, it is a good time to look at his achievements.
In my previous posts I explained how Hoshin Kanri works. This post looks at how Toyota embeds Hoshin Kanri as part of their overall management structure. Toyota started this in 1979 when director Masao Nemoto started the Kanri Noryoku Program (管理能力プログラム), usually shortened to KanPro.
I was on a quest, a quest to find the cheapest ballpoint pen possible. And what I found was amazing. Modern manufacturing has achieved stunning productivity, where even a complex product like a ballpoint pen can be produced at costs that were unbelievable only a few decades ago. While everybody can make a pen, the goal in manufacturing is always to make it cheaper! For the same functionality, the customer will almost always go for the cheaper products. Let me show you the results of my quest.
Twenty-five years ago today, William Edwards Deming (October 14, 1900 – December 20, 1993) passed away. He greatly influenced the management of quality in Japan, where he is still revered as one of the great gurus in manufacturing. Through his influence on Toyota, his ideas are now common in the lean world. Time to look back at his life.
The TWI Program during World War II was very successful. Besides the Job Instructions, Job Methods, and Job Relations, a few other modules were developed, some of them internally. After the war, different institutions took over what the US government abandoned in December 1945. These follow-up institutions were the TWI Foundation and the TWI Inc. in the US; but it was also continued by the British TWI Service and the New Zealand TWI Service, and it was especially successful in Japan. Altogether, TWI was used in around seventy countries in 1960, although with quite different intensity and much less than when the US government used it through the war. This is the last in a series of five posts on TWI.
Training within Industry – or TWI for short – was a US program during World War II. It significantly improved industrial production and helped the Allies to win the war. While the ideas date to the 1940s, they are still very relevant. In my view, they are pure gold if you have to manage a shop floor. It is to me the best overarching system for training and managing workers, and it significantly influenced Toyota.
While technology has changed a lot since 1945, people have not. The methods of TWI still work, and can really help you to improve. Even better, the original US government documents from 1945 are all in public domain. Let me introduce you to TWI. This is the first in a series of five posts on TWI.
The Toyota Production System is widely considered to be the best production system for any larger company. Achieving similar performance is the vision (or dream?) of many companies. Pretty much all of lean manufacturing is the attempt to copy the approach of Toyota in the hope of a similar stellar performance. Yet most lean transformations fall way short of the goal. In this blog post I would like to give some insights, from a historical perspective, on why lean so often fails.