In my previous posts I explained how Hoshin Kanri works. This post looks at how Toyota embeds Hoshin Kanri as part of their overall management structure. Toyota started this in 1979 when director Masao Nemoto started the Kanri Noryoku Program (管理能力プログラム), usually shortened to KanPro.
I was on a quest, a quest to find the cheapest ballpoint pen possible. And what I found was amazing. Modern manufacturing has achieved stunning productivity, where even a complex product like a ballpoint pen can be produced at costs that were unbelievable only a few decades ago. While everybody can make a pen, the goal in manufacturing is always to make it cheaper! For the same functionality, the customer will almost always go for the cheaper products. Let me show you the results of my quest.
Good problem solving can seriously help you with the performance in your plant. John Shook recently pointed out another nice example to me: the Japanese Men’s 4x100m relay team during the 2016 Olympics in Rio. They were the underdogs, with none of their team having ever run 100m in under 10 seconds. Yet they stunningly won the silver medal! They achieved this through good problem solving. Let me show you the details:
Mass customization promises us individually customized products at the price of a mass-produced item. We get something that is customized to our needs but doesn’t have the luxury price tag usually associated with custom-made products. While challenging, numerous different companies have managed to achieve customization with only marginally higher prices than standard products. In this post I want to look in more detail at how to achieve mass customization.
Sometimes, consultants sell lean as a quick and easy way to success that pays for itself. Unfortunately, this is usually not true, as many companies have found out the hard way. Getting lean in a company is similar to getting a lean body; it is usually neither quick nor easy. Let me show you the different phases of a lean transformation.
Lean is my life. Whenever I see someone working, I cannot help but to think about the work from a lean point of view. Every now and then I come across a little gem, where I am just thoroughly impressed with someone’s approach to manage and improve their work. During my winter vacation in Iceland, I came across just such a gem with an excellent corporate culture for continuous improvement. Let me introduce Te & Kaffi and its lean mindset.
Japan is a wonderland for anybody interested in lean. Of course there is the archetype of lean manufacturing, the Toyota group and its Toyota Production System. However, access to Toyota plants is restricted, and during their guided tours you can observe only so much. (See for example my post on Evolution of Toyota Assembly Line Layout – A Visit to the Motomachi Plant as the result of such a tour).
Fortunately, the goal to achieve perfection is also found in many other processes in Japan, many of which you can observe almost anytime, whenever you like and for how long you like. In the past I blogged about Lean in the Japanese Public Toilet and Japanese Standard Pointing and Calling on Japanese trains. This time I’m looking in more detail into the Japanese supermarket, in particular its checkout system.