Category Archives: Japan

Lean Tales in Japan: The Japanese Supermarket Checkout

Japan is a wonderland for anybody interested in lean. Of course there is the archetype of lean manufacturing, the Toyota group and its Toyota Production System. However, access to Toyota plants is restricted, and during their guided tours you can observe only so much. (See for example my post on Evolution of Toyota Assembly Line Layout – A Visit to the Motomachi Plant as the result of such a tour).

Fortunately, the goal to achieve perfection is also found in many other processes in Japan, many of which you can observe almost anytime, whenever you like and for how long you like. In the past I blogged about Lean in the Japanese Public Toilet and Japanese Standard Pointing and Calling on Japanese trains. This time I’m looking in more detail into the Japanese supermarket, in particular its checkout system. Continue reading Lean Tales in Japan: The Japanese Supermarket Checkout

Toyota’s and Denso’s Relentless Quest for Lot Size One

Relay Race Hand Over
Just when you need it …

A famous step toward perfection in a lean production system is a lot size of one. However, few people realize what enormous effort and rigor Toyota applies to achieve this goal. During my visit to a Toyota plant and the APMS conference in Tokyo in 2015, I saw quite a few stunning examples of this quest. Let me show you … Continue reading Toyota’s and Denso’s Relentless Quest for Lot Size One

Tales from Japan – Lean in the Japanese Public Toilet

Japanese Toilet SignWhenever I am in Japan, I look for examples of lean behavior visible to the public (see, for example, Japanese Standard Pointing and Calling). This time I would like to talk about Japanese public toilets and all the nifty features to make their use a pleasant experience. You will be surprised how much thought goes into public toilets in Japan. The same level of attention to detail is also something necessary for good lean implementations. Japanese public toilets in particular do a great job servicing the not-average user!
Continue reading Tales from Japan – Lean in the Japanese Public Toilet

Japanese Standard Pointing and Calling (Video)

Point and Call
I see you!

During my last trip to Japan, I finally took videos capturing the Japanese Pointing-and-Calling standard. Pointing and calling is a safety standard that started with Japanese train operators but now is widely used in industry. The idea is that whenever you confirm something, you not only look at it, but also point at it and call out your observation. Continue reading Japanese Standard Pointing and Calling (Video)