Toyota Employee Relationship Crisis and Countermeasures 1990’s

Employee Relations at ToyotaToyota has developed what is probably the finest production system in the world, the Toyota Production System. There is general consensus in the rest of the world that its methods and philosophies can significantly improve efficiency and quality, to the point that anything Toyota does is admired and copied. Some practitioners seem to wear rose-colored glasses when talking about Toyota. However, like any company, Toyota does have its fair share of problems and mishaps to deal with, from the 1950 near collapse, to the US gas pedal recalls during 2009–2011. This post will discuss the employee relationship crisis at Toyota around 1990 and Toyota’s countermeasures.

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A Lean Obituary for Maybach – A Cautionary Tale About Cost of Complexity

$439,000 gift with every car purchased
$439,000 gift with every car purchased

With the end of last year, Daimler stopped selling its flagship vehicle, Maybach. I would like to use this opportunity to talk about the danger and harm to your company by increasing the number of product types sold. As an illustrative (and expensive) example, I would like to split the total cost of the Maybach in its individual parts (as far as I can estimate them).  My hope is that this motivates you to reduce, or at least no longer increase, the number of variants in your product portfolio.

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How to Manage Your Lean Projects – Prioritize

Impact Effort MatrixIn our first post of this series, we discussed how to avoid void work overload using a project management board. The key was to limit the number of active projects. Start a new project only when a previous one is completed. This second post now details which project to start next. Here I want to emphasize the importance of prioritization. I describe some simple tools on how to quickly determine the most important task at hand.

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How to Manage Your Lean Projects – Number of Active Projects

Project management boardLet’s face it – you have more things to do than you can reasonably do in the available time. A constant stream of tasks or problems are waiting for a lean solution. This two-post series wants to help you with that. In this first post, we will discuss how to avoid work overload using a simple project management board. A second post will tell you how to Manage Your Lean Projects – Prioritize.

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Consistency at Toyota – The Board of Directors of the Toyota Motor Company

TMC Board members
TMC Board members

The Toyota Motor Company (TMC) is one of the most well-managed firms in the world. Among multinational corporations, it is probably the most famous one. Since its founding in 1937, TMC has continuously improved. The question is, how did Toyota do that? What does Toyota do differently from other companies, who stumble from one problem into the next? I believe the corporate culture and style start with the behavior at the top. Hence, in this post I will look at the board of directors of TMC in more detail.

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Value Stream Mapping – Why to Start at the Customer Side

Direction for VSM
Which Way?

Have you ever been to a value stream mapping workshop? If so, you may remember the insistence of the coach to start any mapping activities at the customer side (the end) and then work your way backward (to the beginning). Yet, if you would ask why, you would get only some vague answers about this way being better, more lean, or just the way Toyota does it. In this post I want to go into more detail about whether it may be beneficial for value stream mapping to start at the customer side, and why.

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Ten Rules When to Use a FIFO, When a Supermarket – The Rules

Information Loop
FIFO vs. Supermarket

Lean manufacturing pull systems use both FIFO lanes and supermarkets to manage the material and information flow. In my previous post we covered the basics about supermarket and FIFO lanes. Now we go into details about the ten rules when to use a supermarket instead of a FIFO.

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